Privacy Policy
- Applies to
- Our apps, website & services
- Provided by
- Indra Educational Services Private Limited
- Effective date
- 24 June 2026
- Last updated
- 4 October 2026
This Privacy Policy explains how Indra Educational Services Private Limited (“we”, “us”, “our”) collects, uses, and protects your information when you use our mobile applications, website and related learning services (collectively, the “App” or “Services”). Our Apps are the official learning platforms for students enrolled with our institute. By using our Apps or Services, you agree to the practices described below.
1. Information We Collect
| Category | Examples | Why we collect it |
|---|---|---|
| Account & profile | Name, mobile number, email address, student/enrollment ID, profile photo | To create and manage your student account and authenticate you |
| Location | Device location while using the App | To verify presence for center entrance / attendance scanning |
| Camera | Camera access for QR code scanning | To scan attendance / entrance QR codes |
| Photos / Media | Images you choose from your photo library | To set or update your profile picture |
| Learning activity | Attendance, test results, bookmarks, course/topic progress, complaints, fee records | To deliver and personalize your learning experience |
| Payment information | Transaction details for course/fee payments | Processed securely by our payment partner (Razorpay); we do not store full card details |
| Device & usage data | An app-specific device identifier (the Android ID assigned to our app, or the iOS identifier for vendor); your phone’s model, operating system version and app version; push notification token; the days and times you use the App and its features; crash/diagnostic data. We do not collect hardware identifiers such as IMEI, serial number or MAC address. | To keep your account signed in on one phone and protect it from misuse (account security and fraud prevention), to send notifications, to provide support and know which app versions are in use, and for analytics and app stability. Not used for advertising. |
2. How We Use Your Information
- Provide, operate, and maintain the App and your student account
- Verify attendance and entrance via location and QR scanning
- Deliver classes, tests, question banks, bookmarks, and results
- Process fee and course payments
- Send service and class-related push notifications
- Analyze usage to improve features and fix crashes
- Keep each student account to one registered phone, so a login cannot be shared or misused
- Help your institute support you (e.g. which phone and app version you use)
- Comply with legal obligations and prevent misuse
3. Third-Party Services
We use trusted third-party services that may process limited data on our behalf. Their use of data is governed by their own privacy policies:
- Google Firebase (Analytics & Cloud Messaging) — usage analytics and push notifications. Firebase Privacy
- Razorpay — payment processing. Razorpay Privacy
- Sentry — crash and error diagnostics. Sentry Privacy
4. Data Sharing
We do not sell your personal information. We share data only: (a) with the third-party processors above to operate the App; (b) with your educational institute as part of your enrollment; (c) when required by law; or (d) to protect our rights, users, or the public.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the service and meet legal, accounting, or reporting requirements. When no longer required, data is deleted or anonymized.
6. Account & Data Deletion
You can delete your account directly within the App (Profile → Account Deletion). Deleting your account removes your personal profile data from active systems, subject to any records we must retain by law. You may also request deletion by contacting us at support@indraedu.com.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Data in transit is encrypted using industry-standard protocols. No method of transmission or storage is 100% secure, but we work to protect your data against unauthorized access.
8. Children’s Privacy
The App is intended for enrolled students. If a student is a minor under applicable law, an account should be created and used with the consent and supervision of a parent or guardian. If you believe a minor has provided personal data without appropriate consent, contact us and we will take appropriate action.
9. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, and to withdraw consent. To exercise these rights, contact us at support@indraedu.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
190-varadhar190, Srinivasa Nagar, VARDHARAJA NAGAR,
Varadaraj Nagar, Tirupati, Andhra Pradesh 517501
Email: support@indraedu.com
Website: www.indraedu.com