Privacy Policy - Indra App
Last Updated: August 28, 2025
1. Introduction
Welcome to Indra ("we," "our," or "us"), an educational application designed to help students prepare for government examinations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
By using Indra, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
When you use Indra, we may collect the following personal information:
Contact Information: Phone number (for WhatsApp OTP authentication)
Profile Information: Name, email address, educational background
Account Credentials: User ID, password (encrypted)
Educational Data: Study progress, test scores, performance analytics
Communication Data: Messages, feedback, and support requests
2.2 WhatsApp OTP Authentication Data
For our WhatsApp OTP login feature:
Phone number verification through WhatsApp Business API
OTP codes (temporarily stored and automatically deleted after verification)
WhatsApp account verification status
Authentication timestamps
2.3 Usage Data
We automatically collect information about your interaction with our Service:
App usage patterns and feature utilization
Study session duration and frequency
Test attempts and completion rates
Content engagement metrics
Error logs and crash reports
2.4 Device Information
We may collect device-specific information:
Device type, model, and operating system
Unique device identifiers
IP address and general location data
Network connection information
App version and configuration settings
3. How We Use Your Information
3.1 Primary Purposes
We use collected information to:
Provide Educational Services: Deliver personalized study materials, practice tests, and progress tracking
Account Management: Create and maintain your account, authenticate logins via WhatsApp OTP
Communication: Send important updates, study reminders, and customer support
Personalization: Customize your learning experience based on your progress and preferences
Analytics: Improve our Service through usage analysis and performance monitoring
3.2 Secondary Purposes
Security: Protect against fraud, unauthorized access, and security threats
Legal Compliance: Comply with applicable laws and regulations
Research: Conduct educational research to improve learning outcomes (anonymized data only)
4. Information Sharing and Disclosure
4.1 We Do Not Sell Personal Information
We do not sell, trade, or rent your personal information to third parties for commercial purposes.
4.2 Limited Sharing
We may share your information in the following circumstances:
Service Providers: With trusted third-party service providers who assist in operating our Service
WhatsApp Integration: Phone number verification through WhatsApp Business API (as required for OTP functionality)
Legal Requirements: When required by law, court order, or government regulations
Safety and Security: To protect the rights, property, or safety of Indra, our users, or others
Business Transfers: In connection with mergers, acquisitions, or asset sales (with user notification)
4.3 Educational Partners
We may share anonymized, aggregated data with educational institutions or research organizations to improve educational methodologies.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
End-to-end encryption for sensitive data transmission
Secure data storage with access controls
Regular security audits and vulnerability assessments
Employee training on data protection practices
Multi-factor authentication for administrative access
5.2 WhatsApp OTP Security
OTP codes are transmitted securely through WhatsApp's encrypted messaging
Temporary storage of OTP codes with automatic deletion after verification
Rate limiting to prevent brute force attacks
Secure API integration with WhatsApp Business platform
6. Your Rights and Choices
6.1 Access and Control
You have the right to:
Access: Request a copy of your personal information
Update: Modify your account information and preferences
Delete: Request deletion of your account and associated data
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from non-essential communications
6.2 Account Management
You can:
Update your profile information within the app
Manage notification preferences
Delete your account through the app settings or by contacting support
Request data export through our support team
7. Cookies and Tracking Technologies
7.1 Types of Technologies Used
Session Cookies: To maintain your login session and app functionality
Analytics Tools: To understand app usage and improve user experience
Performance Monitoring: To identify and resolve technical issues
7.2 Your Choices
You can control cookie preferences through your device settings, though some features may not function properly if cookies are disabled.
8. Third-Party Services
8.1 WhatsApp Integration
Our app integrates with WhatsApp for OTP authentication:
We use WhatsApp Business API for sending verification codes
WhatsApp's privacy policy applies to their services
We do not access your WhatsApp messages or contacts beyond OTP functionality
8.2 Other Third-Party Services
We may use additional third-party services for:
Cloud storage and hosting
Analytics and performance monitoring
Payment processing (if applicable)
Customer support tools
9. Data Retention
9.1 Retention Periods
Account Data: Retained while your account is active and for a reasonable period thereafter
Educational Progress: Retained for academic tracking and improvement purposes
OTP Data: Deleted immediately after successful verification or expiration
Usage Analytics: Retained in anonymized form for service improvement
Legal Requirements: As required by applicable laws and regulations
9.2 Data Deletion
When you delete your account:
Personal information is permanently deleted within 30 days
Some anonymized data may be retained for analytical purposes
Legal obligations may require longer retention periods for certain data
10. Children's Privacy
10.1 Age Requirements
Indra is intended for students of all ages preparing for government examinations. For users under 18:
Parental consent may be required in certain jurisdictions
We collect minimal necessary information from minors
Enhanced privacy protections apply to users under 13
10.2 Parental Rights
Parents and guardians have the right to:
Review their child's personal information
Request deletion of their child's account
Control information sharing preferences
11. International Data Transfers
11.1 Cross-Border Data Processing
Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards through:
Standard contractual clauses
Adequacy decisions by relevant authorities
Certification schemes and codes of conduct
11.2 Data Protection Standards
We maintain consistent data protection standards regardless of processing location.
12. Contact Information
12.1 Privacy Officer
For privacy-related questions or concerns, contact us at:
Email: info@indraedu.com
Phone: 9441856314
Address: 6-1-103/103, CRPF Rd, near PULSE HOSPITAL, Bapuji Nagar, Musheerabad, Walker Town, Padmarao Nagar, Hyderabad, Telangana 500020
12.2 Response Time
We will respond to privacy inquiries within 30 days of receipt.
13. Changes to This Privacy Policy
13.1 Policy Updates
We may update this Privacy Policy from time to time. Changes will be communicated through:
In-app notifications
Email notifications to registered users
Updates posted on our website
13.2 Material Changes
For significant changes affecting your privacy rights:
30-day advance notice will be provided
Continued use of the Service constitutes acceptance of changes
You may delete your account if you disagree with updates
14. Governing Law
This Privacy Policy is governed by the laws of Telangana State and any disputes will be resolved in the courts of Hyderabad Jurisdiction.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Indra Support Team
Email: info@indraedu.com
Phone: 9441856314
Website: https://indraedu.com/
Business Hours: 9:AM to 6PM every day
This Privacy Policy is effective as of August 28, 2025 and applies to all users of the Indra application.
